Política de envío

Thank you for choosing Silver Palace Inc.! We want to ensure that your shopping experience is as seamless as possible. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.

1. Order Processing:

  • All orders placed before 2:00 PM Pacific Standard Time are processed within the same business day (excluding weekends and holidays) 

2. Shipping Rates:

  • Shipping rates are calculated based on the dollar amount, weight of your order, and the destination address. The total shipping cost will be displayed at checkout before the completion of your purchase.

3. Shipping Methods:

  • We offer multiple shipping methods to cater to your needs. Available options will be presented at checkout. We understand that there are occasions when you may require your order to be expedited. We offer UPS Next Day or 2nd Day Air to accommodate such requests, but we want to be transparent about the nature of this service.

  • Rush Shipping Method Not Guaranteed:

    Our rush shipping option is designed to prioritize the processing and dispatch of your order to reduce delivery time. However, it is important to note that the rush shipping method does not come with a guaranteed delivery date.

  • Factors Affecting Rush Shipping:

    Several factors, including but not limited to carrier delays, weather conditions, and other unforeseen circumstances, can impact the actual delivery date. While we make every effort to expedite your order, these external factors are beyond our control.

  • Order Processing Time:

    Rush shipping primarily expedites the shipping process and not the order processing time. Orders are still subject to our standard processing time, and the rush shipping timeline begins once the order has been processed and handed over to the carrier.

4. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment in real-time.

5. Shipping Destinations:

  • We currently ship Worldwide with some exceptions.

6. Shipping Delays:

  • While we strive to deliver your orders on time, unforeseen circumstances such as weather conditions, customs issues, or other external factors may cause delays. We appreciate your understanding in such situations.

7. International Shipping:

  • For international orders, please note that customs duties and taxes may apply upon arrival at the destination country. These charges are the responsibility of the customer.

8. Address Accuracy:

  • It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address during checkout. Any additional charges incurred due to incorrect information will be the customer's responsibility.

9. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure a safe and secure delivery location.

10. Returns Due to Non-Delivery:

  • If an order is returned to us due to non-delivery (e.g., incorrect address provided), the customer will be responsible for the cost of re-shipping.

11. Contact Information:

  • If you have any questions or concerns regarding our shipping policy, please contact our customer service team at info@silverpalaceinc.com

By placing an order with Silver Palace Inc., you agree to the terms outlined in this shipping policy.