Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at https://silverpalaceinc.com/pages/contact-us.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
FAQs
It is best to send your return back in the box you received but you can also use a bubble or padded envelope. *Please note: Please do not send anything loose in an envelope. Paper envelopes will rip during postal processing. We are not responsible for envelopes received without product.
'Return to Sender' is NOT an authorized return method. Any shipping charges incurred will be at customer's expense. Packages must be returned prepaid; we do not accept COD deliveries. We recommend that you use insured parcel post or priority mail for return shipment.
If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 7 days upon receipt for a refund or exchange upon approval. (Shipping and handling fees are not refundable). You must first to contact Silver Palace Inc. and obtain an RMA (Return Merchandise Authorization). This RMA number will need to be referenced on the outside of the return shipment. Upon receipt of the returned product, Silver Palace Inc. will, at its discretion, replace or refund the product. Worn and used items are non-returnable.
Engraved, personalized, photo, monogram, name and initial, and clearance/closeout items are not returnable or exchangeable.
Refunds are processed within 10 business days of receiving the return or exchange.
Look Out for a Confirmation Email
You will receive a confirmation email when your return is completely submitted.